FAQ
Access & Purchase FAQ
This portal is designed to be useful without logins. Here’s how access works and what to do after purchase.
How does access work without accounts?
We intentionally avoid creating user accounts to reduce risk and protect privacy.
- Learning content is available directly on the site.
- Your progress is stored locally in your browser (see My Progress Backup).
- Payments are handled by Stripe payment links. Stripe emails you a receipt.
Tip: use “Export JSON” on My Progress to back up your progress.
What happens after I pay?
- Stripe emails your receipt (keep it for your records).
- Start at Start Here or use Choose Path Tour.
- Complete the capstone to unlock your certificate on Certificates.
- If you purchased a cohort or enterprise service, we’ll coordinate scheduling by email.
I purchased a “seat” or “bundle” — what does that mean?
- Seat: designed for an individual purchase (one participant).
- Bundle: designed for a small team or organization (multiple participants). We confirm distribution by email.
Email info@peopleunitedfoundation.org with the Stripe receipt email and how many participants you’re enrolling.
Refunds / cancellations
If you need help, we’ll work with you.
- Payment issues: contact us with your receipt
- Accidental duplicate purchase: contact us within 48 hours
- Enterprise/cohort scheduling changes: we’ll reschedule by email
Still stuck?
Email info@peopleunitedfoundation.org and include:
- What you tried to purchase (seat/bundle/cohort/enterprise)
- The Stripe receipt email address
- A screenshot of the issue (if applicable)